Frequently Asked Questions (FAQ)

When can I expect my order?

The average delivery time is 5–8 business days.
All orders are processed within 24 hours and shipped directly to your address.

Because we work with international suppliers and ship directly from our production partners, we are able to reduce overhead costs and offer high-quality products at competitive prices.

The expected delivery time has passed. Where is my order?

In 99% of cases, orders arrive within the estimated delivery timeframe. However, occasional delays may occur due to customs processing, weather conditions, or high shipping volumes.

You can track your order using the tracking link provided in your shipping confirmation email.

If you have not received your order 3 days after the expected delivery date, please contact us at:

support@susananddaisy-vancouver.com

Our team will assist you as quickly as possible.

How much does shipping cost?

We offer free shipping on all orders.
All shipments are handled by trusted international carriers.

I’m not satisfied with my order. What should I do?

We’re sorry to hear that you’re not completely satisfied. Your satisfaction is important to us.

Please contact our support team at:

support@susananddaisy-vancouver.com

Include your order number and a brief description of the issue, and we will work with you to find a suitable solution as quickly as possible.

Where can I find my tracking code?

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 24 hours after placing your order for processing before tracking becomes active.